All orders placed with us will be shipped in accordance with the following terms.

Processing Time

Orders are typically processed and shipped within 1 to 3 business days following the completion of your order and payment confirmation.

Shipping Origin

Orders are shipped from our base in Montreal, Quebec, Canada.

Shipping Methods and Estimated Delivery Times

Orders are primarily shipped via Canada Post.
The estimated delivery times (in business days) are as follows:

• Local: Montreal city and surrounding areas | 1–3 business days
  
• Regional / Provincial: Within Quebec (e.g., Quebec City, Gatineau) | 2–4 business days
  
• National: Major cities such as Ottawa, Toronto, Vancouver, Calgary | 3–7 business days
  
• Remote / Northern: Yukon, Northwest Territories, Nunavut, and remote areas in other provinces | 7–14 business days or more

Please note that the delivery times listed above are estimates only. Deliveries may take longer than usual due to weather conditions, the holiday season, or shipping to remote areas.
Business days do not include weekends or holidays.

Shipping Fees

Shipping costs are automatically calculated at checkout based on your shipping address and selected shipping options.

Tracking Numbers

For orders shipped with a tracking service, a tracking number will be provided in your shipping confirmation email once your order has been dispatched. You can check the delivery status on the official Canada Post website.

Important Shipping Notices

If a package is returned to us due to an incorrect/incomplete address or prolonged absence on the part of the recipient, any reshipping fees will be the responsibility of the customer. While we will promptly assist with filing investigations or providing support in the event of shipping delays or delivery issues after dispatch, we cannot guarantee exact arrival dates.